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NOTICE: Law No. 144/2015, of September 8 (art.18)

In case of dispute, the Consumer may resort to the following Alternative Dispute Resolution Entities:

Lisbon Consumer Conflict Arbitration Center (CACCL), headquartered at Rua dos Douradores, No. 108, 2nd and 3rd, in Lisbon

Website: - E-mail: - Phone (+351) 218 80 70 30

Arbitration Center of the Autonomous University of Lisbon (CAUAL), headquartered at Rua de Santa Marta, 43-E, 1ºC, in Lisbon

Website: https://arbitraçã - E-mail: centrodearbitraçã - Tel. (+351) 213 177 660

National Center for Information and Arbitration of Consumer Conflicts (CNIACC), headquartered at Rua D. Afonso Henriques, 1, in Braga

Website: - E-mail: - Tel. (+351) 253 619 107

For more information, please consult the Consumer Portal “”

Edifício Ex Libris

Rua da Misericórdia, nº 137
1200-272 Lisboa Lisboa

General phone: +351 912 221 919
(Call to the national mobile network)
Reservations: +351 912 848 555
(Call to national mobile network)

General email:

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